Privacy Policy

1. Scope of This Policy

This Privacy Policy applies solely to personal data collected through our online activities and the Website. It does not apply to information collected offline or through channels other than this Website, unless explicitly stated otherwise.

2. Consent

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of personal data in accordance with its terms.

Where required by applicable law, Niotek relies on your explicit consent for specific processing activities, such as the use of non-essential cookies.

3. Information We Collect

3.1 Information You Provide Directly

We may collect personal data that you voluntarily provide to us, including but not limited to:

• Full name;
• Company name and professional role;
• Email address;
• Telephone number;
• Any information contained in messages, inquiries, or attachments submitted through contact forms or direct communications.

3.2 Account and Business Registration Information

If you register for an account, request services, or engage with Niotek for business purposes, we may collect:

• Contact details;
• Business or company information;
• Address and other professional identifiers necessary to provide our services.

3.3 Automatically Collected Information

When you visit the Website, we may automatically collect certain information, including:

• Internet Protocol (IP) address;
• Browser type and version;
• Operating system;
• Referring and exit pages;
• Date and time stamps;
• Usage, interaction, and diagnostic data.

Such information is used for security, operational, and analytical purposes and does not directly identify you.

4. Legal Basis for Processing (GDPR)

Where the GDPR applies, Niotek processes personal data on one or more of the following legal bases:

• Consent: where you have provided clear and informed consent for specific processing purposes;
• Contractual necessity: where processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract;
• Legitimate interests: where processing is necessary for Niotek's legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms;
• Legal obligation: where processing is required to comply with applicable legal or regulatory obligations.

5. How We Use Your Information

Niotek uses personal data for the following purposes:

• To provide, operate, and maintain the Website and our services;
• To respond to inquiries, requests, and customer communications;
• To improve, personalize, and optimize Website functionality and performance;
• To analyze usage trends and system performance;
• To develop and enhance products, services, and features;
• To communicate with you regarding updates, security notices, and relevant business information;
• To protect the security and integrity of our systems and prevent fraud or misuse;
• To comply with applicable legal and regulatory requirements.

Niotek does not sell or rent personal data to third parties.

6. Cookies and Similar Technologies

Niotek uses cookies and similar technologies to ensure proper Website functionality and to understand how the Website is used.

Cookies may include:

• Strictly necessary cookies: required for the operation and security of the Website;
• Analytics cookies: used to assess Website performance and usage patterns.

Where required by law, non-essential cookies are deployed only after obtaining your consent through a cookie consent or preference management mechanism. You may manage or withdraw your cookie preferences at any time through your browser settings or the cookie management tool, where available.

7. Log Files

Niotek follows standard industry practices by using log files. These files record Website activity, including IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, and referring pages. Log data is used for security monitoring, troubleshooting, trend analysis, and Website administration and is not used to directly identify individuals.

8. Data Hosting, Processing, and International Transfers

Niotek processes and stores personal data using secure cloud infrastructure provided by reputable third-party service providers, including but not limited to:

• Hetzner;
• Amazon Web Services (AWS);
• Google Cloud Platform (GCP);
• Oracle Cloud.

Personal data may be hosted and processed on servers located within the European Union, the Arab Republic of Egypt, and the United States of America.

Where personal data is transferred outside the European Economic Area (EEA), Niotek ensures that such transfers are carried out in accordance with GDPR and applicable data protection laws by implementing appropriate safeguards, which may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission;
• Adequacy decisions, where applicable;
• Additional technical and organizational security measures.

By using the Website, you acknowledge that your personal data may be transferred to and processed in jurisdictions that may have data protection laws different from those of your country of residence.

9. Data Security

Niotek implements appropriate technical and organizational measures to safeguard personal data against unauthorized or unlawful access, loss, alteration, disclosure, or destruction. These measures include secure cloud environments, access control and authentication mechanisms, encryption where appropriate, and continuous system monitoring.

Despite our efforts, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

10. Data Retention

Niotek retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the duration of any contractual relationship and as required to comply with legal, accounting, or regulatory obligations. When personal data is no longer required, it is securely deleted or irreversibly anonymized.

11. Your Data Protection Rights

11.1 Rights Under the GDPR

Where GDPR applies, you have the right to:

• Request access to your personal data;
• Request rectification of inaccurate or incomplete data;
• Request erasure of your personal data, subject to applicable legal limitations;
• Request restriction of processing;
• Object to processing based on legitimate interests;
• Request data portability.

Niotek may take reasonable steps to verify your identity before responding to any request, in order to protect your personal data.

11.2 Rights Under the CCPA

California residents may have the right to:

• Request disclosure of the categories and specific pieces of personal data collected;
• Request deletion of personal data;
• Opt out of the sale of personal data (Niotek does not sell personal data).

Requests will be handled within the timeframes required by applicable law.

12. Children's Privacy

Niotek does not knowingly collect personal data from children under the age of 13. If we become aware that personal data from a child has been collected without verifiable parental consent, we will take appropriate steps to delete such information promptly.

13. Third-Party Websites

The Website may contain links to third-party websites. Niotek is not responsible for the content, security, or privacy practices of such external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

14. Changes to This Privacy Policy

Niotek reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised version on this page with an updated "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or Niotek's data protection practices, you may contact us at:

Email: [email protected]